Privacy Policy
This privacy policy sets out how Classic Lanka Travels uses, discloses and protects any personal information that you provide or that we collect, when you use this website or that we collect directly from you.
We are committed to ensuring that your personal information is protected. If we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy policy and the Australian Privacy Principles. If you do not wish to provide personal information to us then you do not have to do so, but it may affect your use of this website or the products and services offered on it.
We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy.
Use of personal information
We collect and use the personal information for purposes including:
* for the purpose of providing the services to customers.
* to better understand your needs, enabling us to improve our products and services.
* for internal record keeping.
* to circulate promotional emails about new products, special offers or other information which we think you may find interesting.
* direct marketing.
* to contact you (by telephone, email, fax or mail) for market research purposes.
* to customise the website according to your interests.
Disclosure of personal information
We may disclose personal information:
* for the purpose of providing services to customers
* to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them.
* to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
* to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located in Sri Lanka and Australia.
Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with this Privacy Policy.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
Terms of Use
ITINERARIES
Itineraries are correct at the time of publishing and may differ slightly to those featured in the brochure. Occasionally our itineraries change as we make improvements based on comments from past travellers and our own research or there are changes in the offerings from operators we use. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues. All activities in individual itineraries are included unless otherwise stated as own expense.
OPTIONAL ACTIVITIES
All optional activities listed must be paid direct to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.
PRICES
Pricing is valid for travel commencing in the validity period described in tours.Rates are quoted in AUD exusive of GST and are correct at time of publication. Prices can be subject to change at the discretion of Classic Lanka Travels.
PAYMENT POLICY
Payment conditions may vary depeds with the season, tour and the activities. Final payment conditions will agreed between Classic Lanka Travels and the traveler at the time of booking confirmation
CANCELLATION POLICY
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Cancellation policy will may vary depends with the season, tour and the activities. Final cancellation policy will agrred between Classic Lanka Travels and traveller at the time of booking confirmation.
If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made. The above cancellation fees are in addition to fees which may be levied by accommodation house properties, travel agents or third party tour and transport operator cancellation fees.
Please note: Third party service providers such as accommodation provider and activity organisers cancellation fees may vary from the above and are subject to change at any time.
CONDITIONS OF TRAVEL
Classic Lanka Travels reserves the right to alter the route or itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependant and Classic Lanka Travels cannot be held liable if trip components are not available on the day of travel. Classic Lanka Travels cannot guarantee pick up or drop off times and is not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
Some components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and Classic Lanka Travels reserves the right to amend the itinerary in these circumstances with no obligation to refund.
LIABILITY
Whilst we make every effort to safeguard our passengers, Classic Lanka Travels cannot be held liable for any damage, injury or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that some part of the travel involves a higher than normal risk and a signed release will be required from all participants before departure. Classic Lanka Travels also assumes no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
MINIMUM PASSENGER NUMBERS
Tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and operators and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered or a smaller vehicle used. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.
TRAVEL INSURANCE/ VISA
Cost for Travel insurance and Visa is NOT included in the tour price. Classic Lanka Travsl strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
PICK UP AND DROP OFF POINTS
All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.
CHILD POLICY/AGE RESTRICTIONS
Children under 10 years of age must be must be accompanied by an adult to travel on any tour. Individual requests may be considered on a case by case basis by Classic Lanka Travels. Children aged 10-15 years receive a discount on some tours, Children 16 years or older pay full adult fare.
FITNESS & PARTICIPATION
Our tours are active and most require a reasonable level of mobility. Few locations we visit have wheelchair access.
NOTE: Tours are conducted in remote areas with only basic facilities and limited communications links to the outside world. If you have any doubts about the suitability of your clients please check with Classic Lanka Travels as we reserve the right to assess suitability to participate at check-in.
Some of our tours sush as camping in remote areas, guests may be expected to help with the preparation of food in , washing of dishes and general assistance as directed by the guides.
MEALS
Meals included into your tour will be confirmed at the time of booking confirmation. Any special dietary requirements must be discussed and agreed with Classic Lanka Travels at the time of booking.
LUGGAGE
Luggage must be kept to a MAXIMUM OF 15KGS in a backpack or soft overnight bag with a small day pack for easy access to camera, sun block etc. It is recommended to plan ahead and arrange to store bulky with Classic Lanka Travels.
BEHAVIOUR
Classic Lanka Travels may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Classic Lanka Travels, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.
Drinking and Smoking in public places prohibited in Sri Lanka. Travellers need to follow and respect the local regulations and cultural restrictions all the time.